12/06/2007

12/06/2007

08/01/2007

Hello Scott,

I just want to thank you for all of your help regarding my refinance.

Having done the original loan on our property a while back, I had no doubt

as to whom I would choose to do the refinace with. You were so helpful and

made the process go so smooth. Everything you said would happen did. There

were no surprises at the closing table. I think that the thing that I

appreciated the most was the fact that you always kept me up to date on the

progress being made. When I phoned, you allmost always answered, and if you

couldn't, you returned the call within the hour. These qualities make you a

trusted professional that I highly recommend to anyone! I look forward to

working with you again sometime in the future should the need arise. I hope

that you enjoy what is left of summer. Please take care of yourself and

thank you so very much for making my loan a huge priority!

Sincerely,

Leah 

Scott Rheinhart

From: Theresa

Sent: Wednesday, March 01, 2006 1:50 PM

To: Scott Rheinhart

Subject: Thanks again for all the strings you pulled and for helping us.

Hi, Scott, I was a little stressed yesterday since Megan wasn't feeling to good. Its the parent thing-someday I will let go. I told her last night what will she do if she becomes sick while in her new home. She said when she is sick she will stay at our home so we can take care of her. It was rather cute. She said I will always be her Mom and she loves when Curt and I take care of her.

Just wanted you to know again how much we appreciated everything you did for us. I would like to let whoever you report to, know what a fantastic job you did. You always returned my phone calls. You were so on top of things, acknowledging every email and fax sent to you. I've been through Loan Officers before and they have the I don't care attitude. You represented us very well. Hopefully you don't provide service just for Centex as I have may friends that would like to use you and your company for a mortgage.

You did everything you could to help us, with a caring attitude. This is a first for us-you are what every Company would want, great Customer Service and always put the customer first. We were never ignored or treated like just another loan application.

Again thank you for everything you did to get this through,

Theresa

Senior Claims Consultant

Health Products Division 

December 20, 2004

Dear Scott:

We are now officially two weeks into our first and new town home. It was a long wait but we made it through 6 months of great anticipation of our closing date. The place is great and we couldn't be happier.

Susie and I want to thank you for all your help from the loan application to the final moment of closing. We were hesitant to even apply for the loan, not knowing all the parameters and affects that it may have on our credit, but you answered any questions we had and made us feel comfortable. You were a great source of knowledge and we learned a lot about the home buying process and how our credit works. The informational documents that you emailed us every month not only helped us with our current home buying experience, but will help us in the future.

We were amazed that there were no issues that came across during our home buying process. We enjoyed working with you and hope the best for your business in the future. You can count on us to refer you to anyone of our family and friends.

Thanks and Happy Holidays.

Al

From: Acme General Contracting
Sent: Thursday, October 28, 2004 1:10 PM
To: Scott Rheinhart
Subject: Thank You!

Scott,

Thank you for everything you did to help us with our mortgage and the purchase "of our new home." Tony was impressed with how smoothly the closing went since he has had a bad experience in the past. Hats off to CTX and your related title company. It worked out well for Shirlee to represent both parties.

Pete is always prepared for the worst, as you know, and he was surprised at how easily things went. He also really liked the return address stamp. That was a nice touch to the closing.

Thanks again to you, Shirlee, and especially Mailee. I know she really worked hard for us. Sincerely,

Mary 

Linette 

New Home Consultant

July 9, 2004

Dear Scott,

Well, here is the letterhead from my work to add to your collection. Sorry it has taken me so long to get this letter of THANKS to you. When I put that word in upper case I truly mean a BIG THANK YOU to you and your staff for all the help you gave to me with the purchase of my new townhouse. It was a difficult transition for me as I gave up the home my late husband and I built together and moved on into this beautiful new townhouse now being by myself. All of you did a fantastic job and you were all so organized which made things go smoothly.

I want to thank you as well for the address stamp. I told several people about that and they were quite impressed.

As far as any improvement I would suggest -1 don't have any suggestions as I feel you have achieved my highest satisfaction along with my respect. It was a pleasure meeting you and working with you.

Sincerely,
Beth

Kevin & Carmen

Mr. Scott Rheinhart,

I wanted to take a minute to drop you a note thanking you for your work on my mortgage. It was so nice to work with someone so willing to help a first time home buyer. You were patient and extremely knowledgeable and that made this stressful process easy. Thanks again to you and your team for doing a superb job.

Sincerely,

Meghan

April 1, 2004

Mr. Scott Rheinhart,

Well, we are finally pretty well settled into our new home. The first few weeks after closing were a whirlwind of activity, nervousness, excitement and, ultimately, of joy. It was such an important transition, I don't believe that either one of us was able to exhale until recently. It would be hard for me to overstate what a privilege it was for me to be able to work with you throughout the mortgage process. Your knowledge of the process in general, as well as the myriad programs available, was truly welcome. I also enjoyed our many conversations leading up to the final closing. These conversations always left me with the feeling that you knew what you were doing, that you could see the "big picture," and that you had my (and my family's) best interest at heart. I always had great confidence in you and your ability to get us into our home with the right program and at the best possible rate. Let it also be known that I do not have "great confidence" in many people to do much of anything, but you exceeded my expectations, and for that, I thank you.

Now a word about Mailee, which you may convey to her verbally or by passing on this letter. Mailee had a wonderful attitude and a pleasant demeanor throughout our dealings. She also possess a terrific understanding of the underwriting process. It was a real joy working with her, as well. I feel very fortunate to have had both of you on my side. I know she did a lot of work behind the scenes, so to speak, and I'm grateful for all her efforts.

You asked if I might have any input as to how you could improve the mortgage process, at least insofar as your dealings with clients is concerned. This is not so straightforward. It certainly isn't a mystery that one can not be all things to all people. As for me, you did a perfect job. Of course, others may not have been as pleased. What struck me first about you was your knowledge of the process, but what I came to appreciate most was your drive to get me and my family into our home - at the best possible rate with the best possible program. Another thing I really appreciated was your calm demeanor. It always seemed like nothing phased you, no matter what came up. Continue this tradition with other clients and you can't go wrong.

I wish you all the best in the future. Whenever the opportunity arises, I will try and send people your way. Thanks again for all you have done, I truly appreciate your hard work, knowledge and dedication.

Respectfully,

Dear Mr. Rheinhart,

I would like to thank Mailee and you for your valuable help and guidance during the loan application and closing process. I am convinced that your service attitude made the difference to make this a pleasant and successful experience. I would definitely recommend your services to other home-buyers, especially in case of a first-home purchase. With your help, I was able to learn about the home-purchasing process and make informed decisions with certainty that I was offered all the options and given accurate and timely information. It is always a great experience to make business with a team focused on customer satisfaction.

Sincerely,

Ruben xxxx, Ph.D

Development Engineer